Help Center
Find answers to common questions and get support.
Getting Started
How does Textora work?
Simply point your camera at any text—printed, handwritten, or on a screen. Textora's AI instantly extracts the important information and creates a searchable card. Everything happens on your device for maximum privacy and speed.
Is Textora free to use?
Yes! Textora is free to download and use. We offer a generous free tier that includes plenty of scans for most users. Power users can upgrade to Pro for unlimited scans and advanced features.
What types of text can Textora scan?
Textora can scan virtually any text: printed documents, handwritten notes, screenshots, receipts, business cards, WiFi passwords, boarding passes, and more. If you can read it, Textora can scan it.
Features
How accurate is the text recognition?
Textora uses state-of-the-art AI that achieves over 99% accuracy on clear text. For best results, ensure good lighting and hold your phone steady. Handwriting recognition accuracy varies based on legibility.
Does Textora work offline?
Yes! All text recognition happens directly on your device, so Textora works perfectly without an internet connection. Your data never leaves your phone.
Can I search through my saved cards?
Absolutely! Textora includes powerful search that lets you find any card instantly. Just type a few letters and your cards appear in milliseconds.
Privacy & Security
Is my data safe with Textora?
Your privacy is our top priority. All text recognition happens on your device—your photos and data are never sent to our servers. We can't see your data because we never have access to it.
Where is my data stored?
All your cards and data are stored locally on your device. If you enable iCloud or Google backup, your data syncs to your personal cloud account—still encrypted and private.
Do you sell my data?
Never. We don't collect, sell, or share your personal data. Our business model is based on optional Pro subscriptions, not data monetization.
Troubleshooting
The app isn't scanning properly. What should I do?
Try these steps: 1) Ensure good lighting, 2) Hold your phone steady, 3) Make sure the text is in focus, 4) Clean your camera lens. If issues persist, try restarting the app or contact support.
How do I restore my purchases on a new device?
Open Textora, go to Settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.
How do I contact support?
You can reach us at support@textora.app. We typically respond within 24 hours. For urgent issues, include "URGENT" in your subject line.